Shipping policy
All Swan Jewel pieces are made to order and shipped fully insured. This policy explains how and when your order reaches you.
Processing time
Because every piece is crafted individually for you, orders are not dispatched immediately. Standard production takes approximately 3 to 4 weeks from the date your order is confirmed.
Bespoke and heavily customised pieces may require longer, and we will confirm the expected timeline with you before production begins.
Shipping methods and delivery times
Delivery times below begin once your piece has been crafted and dispatched, and are in addition to the production time above.
- 【 India 】: 【 2–4 business days 】 — 【 free on all orders 】
- International: 【 5–10 business days 】 — 【 cost calculated at checkout 】
We currently ship to 【 list your countries, or state "worldwide" 】.
Insurance and signature
Every order is shipped fully insured for its full value and requires a signature on delivery. We are unable to authorise deliveries to be left unattended.
Tracking
You will receive an email with tracking details as soon as your order is dispatched. If your tracking has not updated for several days, or your parcel has not arrived within the expected window, please contact us and we will trace it with the carrier.
Shipping address
Please check your shipping address carefully before completing your order. We can amend an address before dispatch if you contact us promptly, but we cannot redirect a parcel once it has left us. We are not responsible for orders delivered to an incorrect address supplied at checkout.
Customs, duties and taxes
【 Fill in your policy. For example: For international orders, any import duties, taxes or customs charges levied by the destination country are the responsibility of the recipient and are not included in the price paid at checkout. These charges are set by your local authorities and are outside our control. 】
Delays
Once a parcel is with the carrier, delivery is outside our direct control. Customs inspections, severe weather and public holidays can cause delays. We will always help you trace a delayed parcel and will keep you updated.
Lost or damaged parcels
All shipments are insured. If your parcel arrives damaged, please photograph the packaging before opening it fully and contact us within 【 48 hours 】 of delivery. If a parcel is confirmed lost in transit, we will 【 replace the item or issue a full refund 】.
Returns
For information on returning an item, please see our Refund Policy.
Contact
For any question about your shipment, email us at 【 your email 】 with your order number.